Privacy Policy

Privacy Policy

Last updated: December 2025

ActiveAura Shop (“we”, “our”, “us”) operates the website https://activeaura.shop (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our Website.

By using our Website, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

ActiveAura Shop is an e-commerce store operating online. We sell products directly to customers through our Website.

If you have any questions about this Privacy Policy, you can contact us at:

2. Information We Collect

a) Personal Information You Provide

When you visit or make a purchase from our Website, we may collect the following information:

  • Full name
  • Phone number
  • Email address
  • Billing address
  • Shipping address
  • Order details (products purchased, quantity, price)

b) Account Information

If you create an account on our Website, we store the information you provide in your user profile. You may view, edit, or delete your personal information at any time (except your username).

c) Automatically Collected Information

We automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the Website

This data helps us improve website performance, security, and user experience.

3. Payments

We do not store or process your credit/debit card or bank details on our servers.

All payments are processed securely through third-party payment gateways. These payment providers handle your payment information according to their own privacy policies.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Deliver products to your provided address
  • Communicate with you about your order
  • Provide customer support
  • Improve our Website and services
  • Prevent fraud and ensure security
  • Send promotional messages (only if you opt in)

5. Shipping & Third-Party Services

To deliver your orders, we may share limited information (such as name, phone number, and address) with:

  • Courier and logistics companies
  • Payment service providers
  • Website analytics and marketing tools

These third parties are only allowed to use your information to perform their specific services.

6. Cookies

Our Website uses cookies to enhance your browsing experience.

Cookies may be used to:

  • Remember your login details
  • Save your preferences
  • Analyze website traffic
  • Support advertising and remarketing

You can disable cookies through your browser settings, but some features of the Website may not function properly.

7. Advertising & Analytics

We may use third-party tools such as:

  • Google Analytics
  • Facebook Pixel

These services may collect information about your interaction with our Website for analytics and advertising purposes. This helps us show relevant ads and improve our marketing campaigns.

8. Comments & Media

If visitors leave comments on the Website, we collect the data shown in the comments form, along with IP address and browser information to help detect spam.

If you upload images, please avoid uploading images with embedded location data (EXIF GPS), as visitors may extract this information.

9. Data Retention

  • Order information is retained for record-keeping, legal, and accounting purposes.
  • User account information is stored as long as your account remains active.
  • Comments and related metadata may be retained indefinitely.

10. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your personal data
  • Withdraw consent for marketing communications

Certain data may be retained if required for legal, administrative, or security reasons.

11. Data Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services. Data may also be processed by third-party services outside your country, in compliance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: afnankhankhan2255@gmail.com  with your real email)